Privacy Policy – EMS Waste Services

EMS Waste Services (“EMS”, “we”, “us”, “our”) is committed to protecting your personal data and handling it responsibly in accordance with UK GDPR and the Data Protection Act 2018.

Our website address is: http://webdev.emswaste.services

What data we collect

We may collect and process the following information:

Name, email address and contact details
Postcode and address information
Booking and service request details
Account login information (if applicable)
IP address, browser type and usage data

How we use your data

We use your data to:

Provide and manage waste collection and recycling services
Determine service availability based on your postcode
Display relevant products or services specific to your location
Process bookings, payments and enquiries
Improve website performance and user experience
Prevent fraud and detect spam

Postcode data is used specifically to match you to the correct service area, pricing, and available products.

Bookings and service requests

When you make a booking or submit a service request:

We collect the necessary contact and location details to fulfil the service
Your postcode is used to assign the correct service zone and availability
Booking data may be stored for operational, legal and customer service purposes

We do not use this information for unrelated marketing without your consent.

Comments and user content

If you leave comments on our website, we collect the data shown in the form, along with your IP address and browser information to help detect spam.

An anonymised hash of your email address may be shared with the Gravatar service. Their privacy policy is available at https://automattic.com/privacy/.

Cookies

We use cookies to:

Remember your details for future visits
Maintain login sessions
Store postcode selections for service filtering
Improve website functionality and performance

You can control or disable cookies via your browser settings.

Embedded content

Content from external websites (such as videos or images) may behave as if you visited those sites directly. These third-party sites may collect data, use cookies and track interactions.

Data sharing

We only share your data where necessary, including:

Service providers (e.g. hosting, payment processors)
Waste collection partners (where required to fulfil your booking)
Legal or regulatory authorities where required by law

We do not sell your personal data.

Data retention

We retain personal data only for as long as necessary:

Booking and transaction data – for operational and legal requirements
Account data – until you request deletion
Comments – retained indefinitely unless removed

Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability

To exercise your rights, please contact us via our website.

Data security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse.

Where your data is processed

Some data (such as comments) may be processed through automated spam detection services.

Updates to this policy

We may update this policy from time to time. Please check this page periodically for any changes.